Shipping policy

This Shipping Policy ("Policy") will be effective from August 8th, 2026 ("Effective Date")

EVILBLU (“Company”, “we”, “our”, or “us”) is committed to delivering every order with transparency, reliability, and efficiency. When customers shop from www.evilblu.in, they trust that their products will reach them safely and within a reasonable time frame. This Shipping Policy explains how orders are processed, packed, shipped, and delivered after a purchase is made on our website.

Our goal is simple: keep things clear, fair, and customer-friendly while following all applicable laws in India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

This policy applies to every order placed through www.evilblu.in, whether it is shipped within India. It also explains the responsibilities of both the Company and the customer during the shipping and delivery process.

WHEREAS

EVILBLU works with trusted third-party logistics providers to deliver orders across different regions. While we take great care in packing and dispatching products, the physical delivery process is managed by external courier partners. Because of this, some shipping-related factors such as transit delays or courier disruptions may be outside our direct control.

This policy provides transparency about:

  • How orders are processed and dispatched
  • Estimated shipping and delivery timelines
  • Shipping charges and service coverage
  • Courier partner responsibilities
  • Handling of failed deliveries or return-to-origin shipments
  • Customer support and grievance redressal procedures

By placing an order on www.evilblu.in, customers agree to the terms outlined in this Shipping Policy.

1. DEFINITIONS AND INTERPRETATION

1.1 Definitions

Company
Refers to EVILBLU, an online clothing brand operating through the official website www.evilblu.in.

Customer
Any individual who places an order through the website.

Order
A confirmed purchase request placed through the website after successful payment verification.

Dispatch
The process of handing over a packaged order to a logistics or courier partner for delivery.

Delivery
The successful transfer of the order to the customer or their representative at the shipping address provided during checkout.

Shipping Partner / Logistics Provider
A third-party courier or logistics company responsible for transporting and delivering orders after dispatch.

Transit Issues
Any delay, loss, damage, theft, or misplacement occurring while the order is in the possession of the courier partner.

Working Days
Days on which the Company processes orders, excluding weekends and public holidays.

Return to Origin (RTO)
A shipment returned to our warehouse when delivery fails due to incorrect address, repeated unsuccessful attempts, or refusal by the recipient.

Force Majeure Event
Events outside the Company’s control such as natural disasters, strikes, transport disruptions, pandemics, or government restrictions that may affect shipping operations.

1.2 Interpretation

Section titles are used for clarity only and do not affect the meaning of the policy.

Words in singular form may include plural forms and vice versa. Terms defined in one section may also apply in other parts of this policy.

This policy may be updated from time to time, and the latest version published on the website will always apply.

2. PURPOSE

The purpose of this Shipping Policy is to explain how EVILBLU handles order fulfillment and logistics after a purchase is made on www.evilblu.in.

3. ORDER PROCESSING

Order Confirmation

After placing an order on www.evilblu.in, customers receive an automated confirmation email at the registered email address.

Processing Timeline

Most orders are processed within 24 to 48 working hours after payment confirmation.

Stock Availability

All products are subject to availability. If unavailable, a refund will be issued.

Fraud and Security Review

Orders may be cancelled if flagged as suspicious.

Shipping Confirmation

Customers receive tracking details after dispatch.

4. ORDER MODIFICATION AND CANCELLATION

Orders cannot be modified once processing begins.

5. SHIPPING METHODS AND DELIVERY TIMELINES

EVILBLU partners with trusted courier services.

India Delivery:

  • Metro: 3–5 days
  • Tier 2/3: 4–7 days
  • Remote: 6–10 days

6. SHIPPING CHARGES

Shipping costs are shown at checkout.

7. THIRD-PARTY SHIPPING DISCLAIMER

EVILBLU relies on third-party logistics providers.

8. FAILED DELIVERY AND RTO

Incorrect address or failed delivery attempts may result in RTO.


9. RETURN SHIPPING RESPONSIBILITY

Scenario Responsibility
Manufacturing defect Company
Size exchange (if eligible) Company
Customer entered wrong address Customer
Refused delivery Customer


10. DELIVERY DISCLAIMER

Delivery timelines are estimates, not guarantees.

11. FORCE MAJEURE

Delays may occur due to uncontrollable events.

12. CUSTOMER SUPPORT

evilblu.care@gmailcom

13. GRIEVANCE REDRESSAL

EVILBLU follows Indian e-commerce grievance laws.

14. GOVERNING LAW

Jurisdiction: Delhi, India

15. POLICY UPDATES

Updates will be posted on www.evilblu.in.

ACKNOWLEDGEMENT

By placing an order on www.evilblu.in, customers agree to this Shipping Policy.